Our practice operates on a 15-minute appointment system and our diary is computerised. We try to avoid delays. Please understand that there may be occasions when emergencies need to be seen or a longer consultation holds us up. Our staff will advise when a delay is likely. If you feel you may require a longer appointment time please let our staff know when making your appointment. We welcome and encourage patients to ring the surgery half an hour before their appointment to check if there is a delay.


At all times we will endeavour to offer you an appointment with your regular doctor.


There may be occasions when this is not possible due to emergencies, holidays, etc. and we will try to accommodate you as best we can. Our medical records are fully computerised and all of our doctors have access to these records. In the event you are not able to see your regular doctor your history is available for another doctor in the practice to treat you.


If you are unable to keep your appointment please telephone.


A charge may be incurred for a missed appointment.



Appointment Triage


Do you hate waiting for the Doctor?

Everyone is frustrated when the Doctor runs late and our Practice is currently aiming to improve this area in our service.

There are a number of ways YOU can help us.


“I was here before that person. Why is she being seen before me?”


It’s important to understand that there can be up to five doctors on at any one time, plus one or two allied health professionals.

The patient called before you may be seeing someone else.


Let’s look at how we triage our patients:

  • Emergencies are seen first

  • Then patients who have booked appointments are seen

  • Then patients who are “fitted in” or have presented without an appointment are attended.

We recommend that you telephone ½ an hour before your appointment time to see how your doctor is going.


If your doctor is running late, you are also welcome to ask to see one of our other doctors. We will make this happen, if it is at all possible.