Patient Feedback

In our endeavour to provide quality medical care to you and your family, we would welcome both positive and negative comments so that we may improve our services to you. Periodically we may ask you to complete a questionnaire. These are completely anonymous and confidential.


Homeworld Helensvale Medical Centre Pty Ltd provides your treating doctor with practice management services in accordance with their instructions. Your treating doctor is an independent contractor who is responsible to you for all conduct.


If you are unhappy with any aspect of the care or service you receive from this practice, please speak to one of our doctors, the practice manager or the reception staff, and we will endeavour to address the problem. If you still have concerns, please submit them in writing.


You may, however, wish to take your complaint to an outside organisation. The body to contact is:


The Office of the Health Ombudsman
PO Box 13281 George Street
Brisbane Qld 4003


Call: 133 OHO (133 646)